Hubert Pelle
Angestellt, Sr Director Services&Operations, Ciena Communications
Boulogne Bt, Frankreich
Werdegang
Berufserfahrung von Hubert Pelle
Bis heute 17 Jahre und 6 Monate, seit 2007
Sr Director Services&Operations
Ciena Communications
- Coordination of regional operational resources, - Overall owner of the annual revenues business plan execution. - Responsible for CEA projects execution from PO to revenues reporting to Corporation - Responsible for CEA projects services margin and margins recovery - Develop Services Partners strategy within CEA, including selection process - Responsible for Customer Support Excellence -customer’s satisfaction issues mgt - Define annual services sales business plan - Strategic contracts nego
2005 - 2007
SERVICES SALES MANAGER, CEMEA
ciena
- Develop Services Sales strategy with bid managers, Account Managers and VP Services for t1, t2 and t3 tenders - Services risks analysis and mitigation plan for new geo. - Responsible for Services Sales targets (Deployment, Maintenance, Training and Professional Services) for CEMEA - Responsible for Maintenance contract negotiations and renewal for EMEA - Coordination of Services portfolio trainings to CEMEA accounts managers and directors
2000 - 2005
SENIOR PROGRAM MANAGER EMEA
Ciena Limited
- Overall responsibilities of projects management for Continental Europe based customers, including the following duties * Establishment of project budget, planning, project specification and day to day project management implementation activities. * project organisation, process and roles within the project team * Revenues and Margins reporting to Corporation * Escalation path to operational issues * Coordination between different inner services entities
1997 - 2000
PRODUCT VALIDATION ENGINEER
GTS EBONE HERMES
- First DWDM supplier introduction in GTS pan-European network - Solution type approval, including test plan validation, resolution of anomalies, introduction of new features - Validation of operational procedures - Coordination of services migration
1996 - 1997
Technical Support Engineer
Photonetics (GN Nettest)
- France market: Lead engineer in charge of Photokinetics/York product line maintenance, supporting Alcatel/Corning optic fibers manufacturing plants, on call for emergency interventions. - International market (US/APAC): Lead engineer for Photonetics products line, including on-site and remote repair, maintenance contract renewals. Customers reference: ATT, NTT, NORTEL, JDSU, CIENA.
Ausbildung von Hubert Pelle
1992 - 1994
ENSI Caen - France
Opto-Electronique & Microelectronics
1989 - 1992
Université de Bretagne Occidentale
Mathematics & Physics
Sprachen
Französisch
Muttersprache
Englisch
Fließend