Houssem Eddine Cherif
Bis 2023, IT Consultant, Amaris Consulting
Bremen, Deutschland
Über mich
I am a dynamic IT professional with plus 8years of experience and a proven track record of progression from a Help Desk Technician role at Concentrix to a leadership position as Run Manager for IT services within the supply chain division. Throughout my career, I have excelled in providing exceptional user experiences and meeting contractual KPIs to overseeing critical operational aspects, managing teams and vendors, and implementing strategic initiatives in order to improve business outcomes. I have consistently demonstrated strong leadership, problem-solving skills, and a dedication to continual improvement. Adept in ITIL best practices, trend analysis, and proactive problem management, I am committed to driving operational excellence, efficiency, and client satisfaction at every stage of my career progression.
Werdegang
Berufserfahrung von Houssem Eddine Cherif
7 Monate, März 2023 - Sep. 2023
IT Consultant
Amaris Consulting
As a Run manager, I play a key role in maintaining sustainable business operations across the supply chain lifecycle. My responsibilities include overseeing incidents and service requests from qualification to resolution, leading mobilization units, managing escalations, and ensuring effective communication with stakeholders. Additionally, I contribute to reporting, monitor key indicators, and facilitate post-incident reviews for continuous improvement.
2 Jahre, Juli 2020 - Juni 2022
Application Support technician
Kopileft Services
As a Technical and Functional Support Technician, I ensure smooth software operations for clients, leveraging expertise in material management, logistics and distribution processes. I provide end-to-end support, diagnose and resolve complex issues, and contribute to knowledge management by sharing insights and documenting solutions.
1 Jahr, Juni 2018 - Mai 2019
Managed Print Services Engineer
HP Inc
As a Fleet Management Engineer at HP Inc, I ensure smooth printing operations for multiple business accounts. I oversee fleet deployment, implement tailored printing solutions, and monitor printers’ performance to maintain optimal functioning and uptime. Additionally, I manage supplies and proactively address operational needs to enhance efficiency and customer satisfaction.
As a Help Desk Technician at Concentrix, I provided technical and commercial support to consumers of Bell Canada products and services. I diagnosed and resolved hardware, software, and network issues, meeting contractual KPIs by accurately documenting interactions and maintaining positive client relationships through effective communication.
Sprachen
Arabisch
Muttersprache
Französisch
Fließend
Englisch
Fließend
Deutsch
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