Hipolito Luis
Angestellt, Customer Success Manager, FrontRange Solutions
Colorado Springs, Vereinigte Staaten
Werdegang
Berufserfahrung von Hipolito Luis
Bis heute 11 Jahre und 2 Monate, seit Mai 2013
Customer Success Manager
FrontRange Solutions
Non-commercial account manager responsible for bringing HEAT Cloud IT Service Management best ideas, innovations, and capabilities to a portfolio of customers, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater business value and satisfaction.
3 Jahre und 11 Monate, Juli 2009 - Mai 2013
Global SaaS and Foundations Service Delivery Manager
FrontRange Solutions
Lead and manage the SaaS (Cloud) and Foundations Premise Global Support Team consisting of seventeen application support professionals spread across multiple international offices providing support to our Americas, APAC and EMEA customers on a 24 x 7 basis.
4 Jahre, Aug. 2005 - Juli 2009
Technical Lead
FrontRange Solutions Inc.
Resolve and manage 2nd-tier technical escalations as well as ensure Global Support team follows the vision of providing consistent, accurate, and outstanding support to our customers.
2 Jahre und 3 Monate, Juni 2003 - Aug. 2005
Senior Application Support Analyst
FrontRange Solutions
Senior technician part of the GoldMine technical support team. Technical resource for technicians and 2nd and 3rd level technical escalations. Assisted directly in the managing and supervising of three support members.
2 Jahre, Juli 2001 - Juni 2003
Customer Care Coordinator
FrontRange Solutions
Team lead of the Customer Support Services group. Primary point of contact for customer escalations and training of Customer Care Specialists.
Ausbildung von Hipolito Luis
2 Jahre und 6 Monate, Aug. 1988 - Jan. 1991
Electronic Engineering Technology
DeVRY Institute of Technology
Sprachen
Englisch
Fließend
Spanisch
Muttersprache