Heverton Rodrigues
Angestellt, Pleno Cloud Support, Venha pra Nuvem
Bis 2020, information technology management, Universidade Anhembi Morumbi
Sao Paulo, Brasilien
Werdegang
Berufserfahrung von Heverton Rodrigues
Bis heute 6 Jahre und 2 Monate, seit Mai 2018
Pleno Cloud Support
Venha pra Nuvem
VIP Support O365 Admin Azure Admin Sharepoint Admin 1st 2nd Support / Field Services / Remote Compliance License and Asset Management Smarthand on Datacenter Odata SP1 and Equinix SP3 Resident on Approach Comunicação
11 Monate, Juni 2018 - Apr. 2019
Infrastructure Support Analyst / NOC
Vikstar Contact Center
VIP Support Network Operation Center 1st 2nd Remote Support / Field Services / Onsite Support Compliance License and Asset Management
5 Monate, Okt. 2017 - Feb. 2018
Support Analyst
Soway I.T Solutions n’ Telecom
O365 Admin Hyper V Sharepoint Admin Active Directory Admin Gravity Zone - Bit Defender Compliance License and Asset Management Remote Support / Field Services / Onsite Support Resident on Frigg Florestal Branch
2 Jahre und 7 Monate, Juni 2014 - Dez. 2016
Infrastructure Support Analyst
Resource I.T Solutions
Bilingual Service Desk – Jun 14 to Oct 14 Remote Support Resident on Ernest Young Branch at CENESP Infrastructure Support Analyst – Oct 14 a Dec 16 TELECOM Admin Compliance License and Asset Management 1st 2nd Remote Support / Field Services / Onsite Support
2 Jahre, Juli 2012 - Juni 2014
PACS Infrastructure / IT Services
CALC Treinamento em Softwares e Equip. LTDA
VIP Support HIS, RIS and PACS RIMAGE Disc Publisher Carestream Healthcare Compliance License and Asset Management 1st 2nd Remote Support / Field Services / Remote Resident on Grupo Fleury
3 Monate, Apr. 2012 - Juni 2012
Telecom
Centrix Contact Center
Telecom Support Infrastructure Asset Management Avaya Telecommunication Documentation / Diagrams
1 Jahr und 2 Monate, Dez. 2010 - Jan. 2012
Pleno Support Analyst
Sitel do Brasil
FAQ Pool 2nd Support Technical Team Leader Complaints and Feedback Credit Refund / Exchange and Returns
6 Monate, Juli 2010 - Dez. 2010
BPO Service Desk Analyst
TIVIT
Chat / Call / Remote Support Documentation / Diagrams Manager Calls and Incidents Call’s Scalation for Field Support
Ausbildung von Heverton Rodrigues
2 Jahre und 6 Monate, Juli 2018 - Dez. 2020
information technology management
Universidade Anhembi Morumbi
5 Jahre und 6 Monate, Juli 2009 - Dez. 2014
Computer Science
Universidade Nove de Julho
Sprachen
Portugiesisch
Muttersprache
Englisch
Gut
Deutsch
Grundlagen
Spanisch
Grundlagen