Herwig Birke
Angestellt, Service Availability and Capacity Manager, UNIQA IT Services GmbH
Wien, Österreich
Werdegang
Berufserfahrung von Herwig Birke
Bis heute 8 Jahre und 2 Monate, seit Mai 2016
Service Availability and Capacity Manager
UNIQA IT Services GmbH
6 Monate, Nov. 2015 - Apr. 2016
Web- and Media Design (Education)
WIFI Wien
1 Jahr und 7 Monate, März 2014 - Sep. 2015
Project Manager
Hewlett Packard
Internal cost saving project for Austria, Germany, Switzerland * Evaluate currently delivered services per account * Prepare capacity overview and possible transition candidates * Transition of services * Cost controlling Site Migrations * Prepare new locations for system integration * Integrate new locations System Migrations * Storage migration * VMware update
2 Jahre und 2 Monate, Aug. 2013 - Sep. 2015
Account Delivery Manager
Hewlett Packard
Responsible for all services delivered to the customer, based on ITIL * Server Hardware * Client Hardware * Service Desk * Onsite Technician * SPOC * Support of Customer Liquidation
1 Jahr und 8 Monate, Dez. 2011 - Juli 2013
Client Capability Lead End User Computing
Hewlett Packard
Responsible for all end user services, based on ITIL * Service Desk * Onsite Technicians * Provisioning of End User Devices
1 Jahr und 2 Monate, Okt. 2010 - Nov. 2011
Computer Systems Designer and Analyst
Hewlett Packard
Backup Administrator and Operator Automated Client Support Developer * Preparation of CMDB and frontend * Preparation of business applications for automated installation * Preparation of printer for automated installation * Automated inventory
Backup Administrator and Operator Automated Client Support Developer * Preparation of CMDB and frontend * Preparation of business applications for automated installation * Preparation of printer for automated installation * Automated inventory
* Creation of German Instructions for Use, ready for translation * Development and Maintenance of Automated Publishing System
* Production Planning and Logistics * Analysis of Logistic Data
Documentation of Videorecorder Devices * Collection of required documents * Preparation of BOM (Bill Of Material)
1 Jahr und 4 Monate, Dez. 1992 - März 1994
Wholesale Trade
WIN-TRADING GmbH.
* Dealing with electronic components, computer parts and computer devices * Configuration and Setup of computer devices * Internal Support of Computer Devices * Development of customer specific applications
7 Jahre und 3 Monate, Sep. 1985 - Nov. 1992
Shop Salesperson
DAHMS Electronic GmbH.
* Dealing with electronic components, computer parts and computer devices * Configuration and setup of computer devices
Ausbildung von Herwig Birke
1985 - 1989
Elektronik
Berufsschule für Radio und Elektro Wien 5
1982 - 1985
Elektrotechnik
Höhere Technische Bundeslehranstalt Wien 10
1978 - 1982
Bundesrealgymnasium Wien 13
1974 - 1978
Volksschule Wien 13
Sprachen
Deutsch
Muttersprache
Englisch
Gut