Heinz-Dirk Neiter
Angestellt, Sr Technical Account Manager, BMC Software
Darmstadt, Deutschland
Über mich
IT Specialist
Werdegang
Berufserfahrung von Heinz-Dirk Neiter
1 Jahr und 1 Monat, Nov. 2021 - Nov. 2022
Senior IT-Consultant
Fujitsu Technologie Solutions GmbH
3 Jahre und 10 Monate, Sep. 2017 - Juni 2021
Sr. Principal Customer Success Manager
CA Technologies
Develop customer relationships, develop solutions, main contact for customers, upselling and capacity sales, coordination of the technical teams, leading customer escalations, monitor customer contracts, onboarding CA Technologies Mainframe Portfolio, CA Technologies Enterprise Portfolio, Broadcom Security Portfolio
16 Jahre und 7 Monate, Feb. 2001 - Aug. 2017
Principal Support Engineer
CA Technologies
Error analysis, problem solving and documentation, global support, contribution to software development, customer contact, handling customer escalations, create and provide product trainings, organize and lead team internal projects, deputize People and Technical Management, (communication and documentation mainly in English) API Security; Network Monitoring; Development Tools
1 Jahr und 7 Monate, Juli 1999 - Jan. 2001
Technical Specialist
Sterling Software
Error analysis, problem solving, support, contribution to software development, customer contact, software installations at customers’ premises
2 Jahre, Juli 1997 - Juni 1999
Application Consultant GPS (hospitals)
AOK - Die Gesundheitskasse Hessen
Application development, conception, error analysis, prepare installation of new software (develop manuals and training material), user support and training, Project Consultant for specialist departments
1 Jahr und 7 Monate, Dez. 1995 - Juni 1997
Software Developer
AOK - Die Gesundheitskasse Hessen
Application development, conception, error analysis, prepare installation of new software (develop manuals and training material), user support and training, Project Consultant for specialist departments
2 Jahre und 3 Monate, Sep. 1993 - Nov. 1995
IT Helpdesk Supporter
AOK - Die Gesundheitskasse Hessen
Network administration, support, project collaboration, test and selection of new software, user training, guide and support user workshops, application development
3 Jahre und 5 Monate, Apr. 1990 - Aug. 1993
Console Operator
AOK - Die Gesundheitskasse Hessen
Monitoring and operating of the IBM Host, managing and monitoring of the batch application
Sprachen
Deutsch
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Englisch
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