Gloria Mollari

First level customer support for international markets in English, Italian and Spanish on mail, phone and chat. Assisting with pre and post account opening queries, assisting with sign up process, handling banking and App related requests. Support page and templates translation. Collecting international users' feedback and taking part in adjusting strategies with the dedicated department.

Account management; being responsible for the initial website production and revenue management tool setup; booking engine building, redirecting to 3rd-party and synchronization with channel managers; changing the DNS configuration on domain panels to launch new website; providing personal training to partners before launching the platform; being responsible for weekly online webinars (in English and Italian) to improve partners skills in using BookingSuite tools; immediate post live support.

Managing the business while meeting customer satisfaction and achieving business profits according to the budget. Dealing with complains and taking care of reservations; planning of events and large functions; taking care of web/social marketing campaigns and advertisement; ensuring the business complies with Health and Safety requirements. Cash and keys handling; till opening and closing; income and expenditure; admin processes; orders; stock-take; payroll; work scheduling; recruiting and training.