Gesche Terry

Creating all rotas for a department of 300 staff, monitoring staff absences and approving holiday requests, ensuring appropriate staffing levels at all times. Also submitting and checking information to payroll, checking salaries and calculating bonuses based upon hours worked.

Shift supervisor for up to one hundred staff members who each have skills in one or more of fourteen languages, personal responsibility for 25 advisors and 3 team leaders. Recruitment and internal interviews, writing job descriptions and procedures for the European Department.

Training and development of the German Customer Services Team, identifying and assigning tasks; monitoring, evaluating and discussing performance. Marketing the global product by identifying events of particular interest, writing and translating newsletters; quality checking German website.

Dealing directly with customers via telephone and email, later on live chat as well. Translation of the German website.

Freelance translation of numerous business and specialist documents

Internet research, correspondence with customers, contractors and suppliers, in English as well as in German. Diary management and travel arrangements; organising visits to venues throughout Germany, preparing documents for client meetings

Business Ethics, Environmental Ethics, Animal Rights