George Frederick Quarshie

**Designed and developed a mobile software application for cash collection leading to over 100% increase in cash collection across branches **Analyzed existing process effectiveness and efficiency and developed strategies/solutions to improving same.

• Provide assistance and support to all users in Project and change implementation • Ensure that changes are well tested, implemented and monitored for any possible errors that may arise • Drawing up project plans and recording in depth meeting minutes of IT project steercoms and distributing to stakeholders

• Manage all phases of a technology rollout from execution of a project plan to project closeout using industry recognized PM Methodology • Responsible for associated project documentation and financial performance of the project • Active involvement in development of business cases for the program and individual projects • Identify, quantify project risks and manage mitigation and contingency planning • Manage physical implementation of individual projects

• Assist in the analysis and review of customer requirements resulting in a proposed solution • Assist in the creation of a detailed design that accomplishes the proposed solution in an efficient and effective way • Assist in the documentation of test cases (unit level and integration level) • Resolutions of problems arising from the operation of such solutions/products

• Assist in the planning, design, documentation and implementation of various systems to include desktop PC’s, servers, network equipment and software applications • Monitor and maintain the use of the organization’s computers, photocopiers and printers • Perform on-site and remote technical support • Ensure availability of all ATMs/POS in line with the bank’s 24x7 operations using Gasper and Postilion ATM Network Monitoring Tools

• Plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the organization • Analyze performance of programs and take actions to correct deficiencies based on consultations with users and approval of superiors • Provide on-the-job training to new department staff members

* Provide presales and post sales support to Payments customers on a regular basis * Presentations relating to Payments solutions/products of NCR * Seminars and other related enlightenment programmes of NCR Nigeria

* Develop a Computerized Management Information and Fraud Control System for Ghana Health Insurance Council * Develop an appropriate research approaches * Develop and test Monitoring Evaluation Tools * Develop Training Materials * Develop Marketing Strategies for Scheme Concept * Pilot Scheme Concept and Design

* Manage 35 sales representatives in 4 regions * Implement training course for recruits — speeding profitability * Ensure the maintenance of existing customer relationships and identified and established new ones * Develop sales programs, customer surveys and promotions * Improved customer satisfaction