Gareth Lofts
Angestellt, IT Service Desk Global Operations, BMW Group South Africa
Rosslyn, Südafrika
Werdegang
Berufserfahrung von Gareth Lofts
Bis heute 6 Jahre, seit Juli 2018
IT Service Desk Global Operations
BMW Group South Africa
Responsible for the Global IT Service Desk within the BMW group
During my time at BMW I was responsible for 2 areas, upon joining I was tasked with managing the transition of the 1st level services to new providers (for more details see my projects) Following completion of this project I focused on the task of integrating local business units into the global group standards,
2 Jahre und 8 Monate, Jan. 2010 - Aug. 2012
IT Operations Manager (World Wide)
Alstom
Global operations management of ALSTOM Powers CRM and Field Service applications. • Managing global operations and project teams (with Near and Off Shore teams). • Management of vendor relationships and compliance to SLAs • Budget management • Business Relationship management. • Managing the Incident and Change processes according to ITIL. During my time at ALSTOM I was also responsible for transitioning the provision of service to a near and off shore team and an continuous improvement project.
1 Jahr und 8 Monate, Juni 2008 - Jan. 2010
Siebel Business Analyst (World Wide)
Alstom
Business Analyst • Responsible for translating business requirements into IT solutions Siebel CRM and field force management tool. • Project Manager for the e-Learning tool development and roll out (for more details see projects) • End user training
6 Monate, Jan. 2008 - Juni 2008
IT Project Manager (BT GmbH)
British Telecom GmbH
IT Project Manager, Lead to Cash End to end project management of IT application development projects
2 Jahre und 5 Monate, Sep. 2005 - Jan. 2008
Sr Business Systems Analyst (EMEA)
BEA Systems
EMEA Siebel Business Analyst within the Sales Operations organisation, responsibilities including: Business analysis Ad Hoc consultancy services End user training and roll out management Single point of contact for the external user help desk Management of a continuous improvement project.
3 Jahre und 2 Monate, Aug. 2002 - Sep. 2005
Business Analyst/ Project Manager (EMEA)
Cable and Wireless EMEA
EMEA IT business analyst and project manager.
Ausbildung von Gareth Lofts
1995 - 1998
Politics and Philosophy
University of Wales Swansea
Sprachen
Deutsch
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Englisch
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