Filip Alexandru

Berufserfahrung von Filip Alexandru

• Bis heute 6 Jahre und 5 Monate, seit Feb. 2018

  SubCluster Infrastructure Lead

  IBM Romania SRL

  - Leading a team of support engineers in offering technical support on banking applications for a world Automotive Company in Germany - ensure that all the team tasks are being resolved in a timely manner and as fast and proficient as possible(keeping SLAs/KPIs) - sustaining the good communication within the team and also with other collaborating teams - managing a good relationship with the customers - Problem , Request, Incident and Change, compliance, contingency and release management,(ITIL standard)

• 2 Jahre und 4 Monate, Nov. 2015 - Feb. 2018

  FO Fixed Engineer

  Vodafone Romania

  -First line troubleshooting of network incidents on Vodafone Fixed Germany -24/7 montioring the Fixed Network - support for field services and coordinate in case of major incidents occurred in the network -Working with different types of equipment (mostly Huawei WDM and SDH), but also with Siemens, Alcatel and Marconi

• 1 Jahr und 8 Monate, Apr. 2014 - Nov. 2015

  RAN/TX Engineer

  Ericsson Romania

  - First line troubleshooting of network incidents. - Dealing with customer complaints and trying to solve them in short time. - 24/7 monitoring the RAN network( In this case Orange Switzerland). - preventive measures to reduce incidents on the network. - interacting with other departments (Back Office RAN,TX , Fullfilment ) - interacting with 3rd Party suppliers( Leased lines for our sites and equipments). - Tracking ongoing issues / planned works and requesting resolutions to provide a better KPI;