Felipe Zeiger

Led as Solution Architect four rollout delivery teams to successfully implement and activate ServiceNow ITSM (IT Service Management), encompassing over 7000 IT technical and business services and coordinated more than 30 Go-Lives for ITSM and PPM (Project and Portfolio Management) products, overseeing the planning and execution of maturity assessments and platform architecture reviews for rollout projects of OEM clients

- Collaborated with PMO and Internationalization teams in the validation (proof of concept) phase for the greenfield implementation of PPM, ensuring seamless coordination and alignment with project objectives. Clients: Project 1: Digital Transformation program by Retailer with+500 employees headquartered in Munich Project 2: Internationalization project by IT service provider with +200 employees based in Berlin

- Identified €2.7 million in potential savings through benchmarking activities within the International Production Network (IPN), achieved by standardizing quality procedures. - Utilized data analytics to conduct benchmarking and facilitated the transfer of best practices - Provided support to five production teams for BI-related projects under the Industry 4.0 strategy plan, overseeing the reporting roadmap and KPIs during the production phase, and reporting directly to the SMEs and business unit manager.

• Projektarbeit „Miniplant für Kohlenstoffdioxidentfernung aus Rauchgasen“ für ThyssenKrupp AG. • Überprüfung der HAZOP-PAAG (Hazard and Operability Analysis) und HMI (Human-Machine Interface) Dokumente im CO2 Absorptionsanlagenbau und Prüfung der Konformitätserklärungen von DEKRA und TÜV für die Absorptions- und Desorptionsanlage • Diagnostizierung der Elektrokomponenten und Regelungsgegenstände und Unterstützung des Sicherheitstests im Rahmen der Anlageninbetriebnahme

• Überprüfung des Forschungsprojekts von Pablo Amster an der Universität von Buenos Aires, auf die Gültigkeit chemischer und biologischer Reaktionen • Verfassen der einleitenden Hypothese sowie Entwicklung von Algorithmen für die nichtlineare DDE (Delayed Differential Equation) Modellierung von Mineralkonzentrationen • Testen des Models über DEVS (Discrete Event System Specification)

- Achieved reduction of outstanding process changes queue in 50,9% by implementing SAP solution (IT Change Management) following the procedures in ISO 30001 - Moderated change board sessions and steering committees for quality analytics and improvements on operations and manufacturing projects

Regelungstechnik

DAAD Jungingenieur Stipendiat - Austauschstudienjahr