Fatema Tammam
Bis 2019, Communication Tenant delivery Manager - tenant Journey, Majid Al Futtaim Proprties
Abschluss: Master, University of Applied Sciences, Darmstadt, Germany
Darmstadt, Deutschland
Über mich
With more than 10 years of experience in customer experience, PR, and marketing, collaborating with international and national organizations, I offer expertise in data-driven campaign analysis, strategy optimization, impactful execution, and innovative problem-solving. Prioritizing customer experience and fostering communications and relationships, I consistently deliver measurable results. Proficient in analytics, strategic thinking, and collaboration, I am eager to contribute my skills and passion to the team's success.
Werdegang
Berufserfahrung von Fatema Tammam
2 Jahre und 4 Monate, Jan. 2021 - Apr. 2023
Customer Excellence Quality Manager
Hydepark Developments
Developed Departments manuals, executed procedures, and managed facilities with a focus on customer experience, working closely with the commercial team for activities. Managed a process re-engineering project to improve and consolidate service processes; restructured communication flow among 10 departments and cut down work by 75%. Monitored projects, conducted audits, and investigated findings to drive continuous improvement by 130% of customer satisfaction, and effective go-to-market strategies.
7 Jahre und 4 Monate, Jan. 2016 - Apr. 2023
Creative Manager & Production Designer
Trend VFX
Drafted marketing campaign outlines and provided creative direction and concepts tailored to client requirements. Managed both online and offline accounts, overseeing tasks such as supplier bookings and production allocation. Demonstrated proficiency by effectively managing over 95 projects as a freelance production designer and assistant director for prestigious national and international brands, including Dubai, Pepsi, Coca-Cola, and KFC.
5 Jahre und 10 Monate, Jan. 2017 - Okt. 2022
Customer Experience & Marketing Growth Manager - Part Time
GETS german engineering technology service
Managed Middle East accounts & and Europe, operations, and marketing with strong relations. Promoted German engineering firms in Egypt and the Middle East, driving marketing and relations growth. Analyzed, optimized, and executed collaborative projects. Acted as a liaison between Germany, Italy, Libya, Dubai, Switzerland, Austria, and Egypt for innovative partnerships.
2 Jahre, Jan. 2018 - Dez. 2019
Communication Tenant delivery Manager - tenant Journey
Majid Al Futtaim Proprties
managed successful delivery of 120 brand openings within budget and timeline constraints. Achieved substantial improvements in H&S testing, product quality, integration, and process enhancement, driving a remarkable 70% increase in customer satisfaction. Pioneered the implementation of automation strategies, effectively elevating operational efficiency. established rigorous marketing channel audits and streamlined follow-up processes, contributing to continuous growth and elevated customer satisfaction.
Ausbildung von Fatema Tammam
Bis heute 9 Monate, seit Okt. 2023
International media, Marketing and public relations
University of Applied Sciences, Darmstadt, Germany
International Media, PR, Event Management and Marketing with a focus on customer experience and audience developments
1 Jahr und 1 Monat, Jan. 2011 - Jan. 2012
E-Learning Diplome
Information Technology institute, Cairo, egypt
4 Jahre und 1 Monat, Sep. 2006 - Sep. 2010
Advertising, Media Marketing
Faculty of the Applied Arts, Egypt
Sprachen
Englisch
Fließend
Deutsch
Gut
Arabisch
Muttersprache