Eslam El Nayeal

Customer Service Representative at Teleperformance Portugal SA. in Netflix Project as customer assistance for North African and Arab countries, as well as Australia and New Zealand customers.

Web Administrator and E-marketing agent at Asmar Jewelry e-commerce (Hand-made silver Jewelry and Unique collection of semi-precious stones Jewelry). Assisted Wholesalers partners and private customers in their purchasing process and after-sales issues.

- Developing Sales and creating new aspects to compete with similar vacation rental agencies on the market. Handling partnership negotiations, achieving partnetship contracts with leader Tour Operators and Travel Agencies worldwide. - E-marketing the properties to attract tenants by advertising vacancies, obtaining referrals/feedback. - Assisting thousands of clients worldwide to plan their perfect vacation in Rome (via email - phone and in person).

- Improving Customer Service quality, punctuality and efficiency in all business aspects. Introduced and increased personalized services. - Maintaining property by investigating and resolving guest complaint to any rising problem day, night and on weekends; inspecting vacant units and completing repairs; planning renovations; assigning cleaning schedule, inspecting and training housekeeping staff and making stock inventory on daily basis. - Establishing rental rate by surveying local rental rates.

- Dealing as first contact line for Foreign Military Officers requests and complaints by immediate solutions and initiatives. - Improving Company’s image as efficient and punctual in business relationships with foreign Embassies and Consulates in Egypt.

- Handling and scheduling meeting agenda and appointments on daily, weekly and monthly basis. Making reports, screening, filtering and handling e-mails and phone calls. Filing documents, maintaining employee records, placing orders and organizing office supplies. - Developing work planning and efficiency in immediate problem solving, analysing and reporting.