Eric Sutherland

Produced SOX Reports to the agreed Auditor format, for Informatic, Proclarity, Subscribe, Actuate and S2000 GAAP+Warehouse front end applications with databases.

Changed Service Management Processes defined in Procedures and ITIL Process Diagrams as required for Global Outsourcing Projects across different business functions and different countries into one set. Before starting had to pass 12 training modules required by AstraZeneca and IBM and these covered IT Security, Information Governance and FDA requirements. Checked Procedures against the Outsource Contract for alignment and raised issues for resolution by Service Delivery Managers

Produced IT Security, Disaster Recovery and Business Continuity and build documentation for Share Registration and Fund Management applications on UNIX and Windows Servers. Ernst & Young, KPMG and Deloittes Auditors where supported on SOX, CoBIT and BASELII audits on these and related systems to meet FSA requirements. Capital modelling and planning for Major Insurance Outsource Tenders. Loaded 2000+ documents onto Sharepoint and created functional groups and added Users to each group, then tested out the s

Produced IT Security procedures, work instructions, IT Disaster Recovery Manual and Operational Procedures, User setup on Workstation/Laptop and configuration on Servers for Fund Management, Share Registration and Trust Co Applications and loaded 500 documents on to Sharepoint Beta System. The Information Governance framework was maintained through interviews with Business Users, Managers and team members. Tools: MS Word, MS Excel, MS Visio and MS Sharepoint.

Produced Draft User Guide and Help file for CRM application.

Carried out system analysis, documented and decomposed requirements and added the new platform process steps for the new UKC and Partnerships Card Processing Platforms with SAP GL, BASEL II and CoBIT governance processes and procedures for Barclaycard, Visa Debit Card, Gold Card, Charge Card, Store Card and Co-branded Credit and Combi-card, being Debit or Credit and Personal Loans. Tools: MS Word, Excel and Visio.

Local Loop Unbundling Project - On a daily basis completed Migrations, then processed and resolved Cancel and Cease error messages against Validation and BT Lisa Rejection Reports. Authored Bulk Migration processes from ITIL Level 0 to Level 5, covered overall Bulk Migration process and interfaces, TIE Pair Fault Handling, New CAD, Major Outage, Escalation, Exception Report Processing and procedures for Schedule Migration, Cancel and Cease Orders and View Migration Status. Tools: XP and MS Word, Excel, Ac

80% of class IBM Managers

10 day MBA and presented Business Plan to Venture Capital panel