Erdal Cakan

Berufserfahrung von Erdal Cakan

• Bis heute 2 Jahre, seit Juli 2022

  Kaufmännischer Angestellter im Bereich Administration der Genesysumgebung

  Commerzbank AG

  Maintaince and Product Updates of Genesys CC Solutions. Genesys Framework 8.5 GVP. Routing and Reporting. ASC Call Recording.

• 7 Monate, Jan. 2022 - Juli 2022

  IT Specialist

  Windhoff Group

• 2 Jahre, Jan. 2020 - Dez. 2021

  Network Specialist

  Atos

  Checkpoint Firewall and Cisco Switch and Routing Configure objects, rules, and settings to define a security policy Site 2 Site VPN HTTPS inspection Security Policy Management Monitoring Traffic and Connections Network Address Translations Basic Concepts of VPN Managing User Access

• 7 Jahre und 8 Monate, Mai 2014 - Dez. 2021

  Systemspezialist Call-Center Technologien

  Atos

  Expert for call center technologies with a focus on Genesys Genesys Routing and Solution Reporting Deployment, SIP Server Foundation and Troubleshooting Composer and IRD Foundation. Monitoring Nice Call Recording Product development of the communication services used Carrying out complex analyzes when dealing with problems as part of the support of the operational units

• 2 Jahre und 4 Monate, Feb. 2012 - Mai 2014

  Incident Coordinator

  Atos

  Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Monitoring the effectiveness of incident management and making recommendations for improvement Developing and maintaining the incident management system Driving, developing, managing and maintaining the major incident process and associated procedures Reviewing and auditing the process Ensuring that all IT teams follow the incident management process for every incident

• 3 Jahre und 6 Monate, Sep. 2010 - Feb. 2014

  IT Support Specialist

  Atos

  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone or via mail.