Ephrum Lam

－ Provide consultancy to a worldwide retail company – specialized in e-commerce. － Evaluate business performance and identify opportunities for growth. － Manipulate large size of data using Excel, R, and Power BI to provide useful information and actionable insight including Product Analysis & Inventory Management etc. － Liaise with other business units to stimulate business growth & implement enhancements such as simplifying membership registration flow, and boosting customer engagement.

- Developed consistent analytical frameworks and KPIs to measure ongoing business performance - Provided structured data and supported insights in regard to increase productivity & reduce operation cost - Coordinated various database system improvement projects with the aim of improving efficiency. - Gathered business requirements & liaised with IT for system change implementation.