Emma Sommer

- Re-structured and defined new roles to improve efficiency in company - Lead a team of Operations Specialists who are responsible for the optimal project management and data quality for our customers measuring tenant satisfaction and experience - Setting and controlling KPIs for the team, but also working towards company wide KPIs - Implementation and training for ‘Monday’ as a tool for project planning and organisation - Product Owner of 4 products, amongst others the internal project management system

- Lead a team of project leaders who both took care of the operational side of a tenant survey but also customer consulting. - Was an active project leader for key accounts, consulting these and leading workshops for employees and management. - Employee recruitment, training, support and development. - Quality management, KPI setting and controlling

- Guiding our customers from tenant survey conception, to implementing changes in their organisation to improve tenant satisfaction. - Lead employee and management workshops - Analysed results data - Results presentations for 1-300 people all over Germany

Account Executive, Business Development Manager, Vendor Manager & Project Manager