Elsa Reda

• Marketing & communicating with wider business sectors • Assisting, coordinating & business networking • Involve in negotiation on proposed contract condition & cost related • Working as part of a team to ensure all information is provided in a timely and accurate manner • Support in organising business development plan with understanding of the company culture

• Deal with admin duties: telephone and email enquiries, using an email system (e.g. Microsoft Outlook) • Admissions/Discharges Patient on PAS system • Update different systems: PPM+, Badger... etc • Liaising with different internal & external agencies • Report repairs, follow up the progress • Responsible for ordering medical supplies & materials needed stationary for the unit & liaise with suppliers • Handling sensitive information in a confidential manner

• Deliver all administrative support to Housing Officers and head of company • Deal with general inquiries on reception, telephone, post, and e-mails • Support team in meetings; organise diary, booking rooms and following up actions • Handling sensitive information in a confidential manner • Appropriate checks on all applications and document received including ID Checks, income expenditure and references • Liaise with the Repairs team and contractors to a quick letting of void properties

• Promoting & selling line products and features • Managing stock control and planning • Dealing with general inquiries & customer's complaints either by phone, face-to-face or electronically • Working under pressure and maintaining a calm attitude with the public • Handling cash, credit card and refunding payments • Processing orders, claims and returns using computer and following up customer requests • Updating the information details and maintaining records

• Support residents when struggling with their payments and budgeting • Help residents throughout a bidding process to choose permanent & suitable property that meets their needs • Motivate & encourage residents to access education opportunities which leads them to employment • Write incidents reports and home visit notes on the computer system • Handle resident personal information proficiently and break confidentially for safeguarding purpose