Efi Baltzi
Angestellt, 10yr+ Experienced Contact Center Manager, Direct Banking Services
Vienna, Österreich
Werdegang
Berufserfahrung von Efi Baltzi
Bis heute
10yr+ Experienced Contact Center Manager
Direct Banking Services
2 Jahre und 11 Monate, Dez. 2011 - Okt. 2014
Greek Language Teacher
Private Lessons, Warsaw, Poland
Private Lessons
4 Jahre und 5 Monate, Juli 2007 - Nov. 2011
Contact Center Manager
Credicom Consumer Finance, Credit Agricole, Greece
Managing and Co-ordinating the Bank’s Retail Phone Banking Service, Debt Collections & Telemarketing Teams (70 agents) • Responsible for setting & achieving Call Center’s Service, Debt Collection & Sales KPI’s • Introduced and Launched Cross Selling Activities via Inbound & Outbound calls promoting Bank’s Consumer Lending and Insurance Products
8 Jahre, Juli 1999 - Juni 2007
Telemarketing Sales Manager
EFG Eurobank, Open24 S.A., Greece
Launched (Green Field project) and managed a sales force team (50 agents) promoting Credit Cards and Insurance plans via Outbound Calls with end to end application process. Responsible for overall business results and accountable for all actions linking the product’s sales results with production, personnel supervision, data mining, P&L, operational support and vendor management.
Ausbildung von Efi Baltzi
3 Jahre und 10 Monate, Okt. 1993 - Juli 1997
Theology & Social Studies
Aristotle University of Thessaloniki
Sprachen
Griechisch
Muttersprache
Englisch
Gut
Deutsch
Gut
Französisch
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