Eduarda Tavares

Improving sales department (CNH Industry N.V., São Paulo, Brazil) Process analysis and requirement definition for a Dynamics CRM solution (v2016), using agile methodology Improving customer care (T-Systems ltda., São Paulo, Brazil and Volkswagen ltda., São Paulo, Brazil) Functional analyst of Microsoft USD interfaces as and legacy systems at the Customer Care department of VW.

Improving customer care (T-Systems ltda., São Paulo, Brazil and Volkswagen ltda., São Paulo, Brazil)  Development of Microsoft USD interfaces as well as the integration with legacy systems of the VW Customer Care department Process optimization (AES Brasil S.A., São Paulo, Brazil)  Process analysis and requirement definition for a Dynamics CRM solution (v2016), including a Dynamics Marketing application, for the renewable energy sales department of the companies ERGOS and Tiete in Brazil

Optimization of HR functionalities at VW Brazil with Dynamics CRM (v2013), through routines such as: Employee development, electronical documentation processes as well as application procedures

Dynamics CRM migration project (Vale do Rio Doce S.A., Minas Gerais, Brazil)  Migration activities for Dynamics CRM update (v2013), including customization and data cleansing Exclusive support (XP Investimentos S.A., São Paulo, Brazil)  Exclusive support for the opportunity system of the client XP investments: Improving processes, creating report functionalities as well as preparing dashboards for the management

Supporting new developments for the WWF donation department Brazil.

Customization and configuration activities for small Dynamics CRM (v2011) projects

Systems Analysis and Development – majoring in “System development, analysis and software requirements” Degree: Tecnologa em Analise e desenvolvimento de Sistemas