Dzmitry Yahorychau

Salesforce configuration based on customer requirements: workflow rules, approval processes, validation rules, security (OWD, sharing rules, roles, profiles, users), standard and custom objects (fields, tabs, page layouts, record types, VF pages), email templates incl. Visualforce, reports and dashboards, etc. Data migration from 3rd party systems, import/export via Data loader, SOQL queries. Standard/custom code (metadata) deployment . Providing customer with the appropriate solution based on requirements.

Customer support incl. real time troubleshooting (US West & East coast, EU): Service Cloud (cases), GTM, Webex, Skype, Gtalk, email. Developer and QA teams coordination (task management, quality control). Software installation/configuration/maintenance on clients environments. Technical specifications/user manual creation, end user training. Oral/written translation work (English/Russian). Other projects management.

Existing customers support (IM, email, Skype). Technical specifications creation (web based). Development/QA teams coordination (tasks management, quality control). Acceptance software testing. CRM: software customization and implementation of new projects. Invoicing. Market research, competitors’ software analysis. Company website maintenance incl. learning materials creation. Company promotion via Internet: YouTube, Twitter, FB.com, Google Adwords ads.

On-line customer support (support tickets). Assembling, installation and testing software packages. Installation of media server software (Adobe Flash Media Server, Wowza Media Server, Red5) on clients Linux and Windows platforms. Virtual host management via Adobe FMS management console. QA performing

Everyday technical and administrative support of sport betting cashier's offices. Expanding the geographic scope of company activities (rent searching, contract preparation, coordination and execution). Implementation of new technologies in office operations. Operations with statistical data. Collaboration in business marketing strategies development. Market research. Financial statements preparation. Customer service.

Communication with customers (acceptance criteria clarification, business offers creation). CRM requirements specifications execution. Customer business processes analysis. CRM systems installation and adjustment.

Communication with existing clients. Setting up contracts and specifications. Market research. Translation of technical documentation.

Hardware and network terminals functionality control. LAN administration based on Windows 2000/2003 server. User support. Specialists consulting. Projects implementation. LAN cabling and adjustment. Control of computer hardware circulation within the Region of Minsk postal system.

e-business, e-commerce, finance, management, computer programming

Economics, finance, management, accounting

DBMS, Computer programming, Web design, LAN, Theory of telecommunications, Digital switching systems, Information Systems modelling, Telecommunication enterprise management

Telecommunication devices, LAN, Electrical circuits theory, Computer hardware, Theory of telecommunications, Telecommunication devices microprocessors