Diana Smatralova
Angestellt, Team Managerin, Competence Call Center
Bratislava, Slowakei
Werdegang
Berufserfahrung von Diana Smatralova
Setting up goals and delegating tasks to team members Taking over project steering, supervising team acitivites, maintaining the Service level Delivering statistics and reports on a daily basis Handling individual customer as well as business partner escalations Ensuring healthy group dynamics Coaching and silent monitoring, call and e-mail quality monitoring, feedbacking and post-action control
Ausbildung von Diana Smatralova
7 Jahre und 1 Monat, Sep. 2004 - Sep. 2011
Deutsche Literatur/ Germanistik
Comenius University in Bratislava, Faculty of Education
1 Jahr und 10 Monate, Sep. 2001 - Juni 2003
Verwaltung/Management, Hotel- und Gaststättengewerbe
Fachhochschule Bratislava
Sprachen
Deutsch
Muttersprache
Englisch
Gut