Diana Hess
Angestellt, Manager, None
Van Nuys, Vereinigte Staaten
Werdegang
Berufserfahrung von Diana Hess
Bis heute 15 Jahre und 5 Monate, seit Feb. 2009
Director of Customer Relations
Mentoring of America
Oversee and make changes as needed to existing client support department. Ensure highest level of customer satisfaction while maintaining business profitability.
Bis heute
Manager
None
5 Jahre und 6 Monate, Sep. 2003 - Feb. 2009
Supervisor
Health Net
Supervised and developed teams within a broker liaison, member services and Claims. Coach teams to successfully meet and exceed all call center requirements including call handling times, call accuracy and the highest levels of customer satisfaction. Act as supervisor to oversee hiring, appraisals/merit increases, promotions and all procedures and policies. Supervised and developed teams within a broker liaison, member services and Claims. Coach teams to successfully meet and exceed all call center requirem
1 Jahr und 4 Monate, Juni 2002 - Sep. 2003
Manager of Customer Service
US Search
Supervised and developed teams to successfully fulfill all call center criteria while maintaining a response team to Internet requests and service. Act as manager to oversee hiring, and made key decisions regarding staffing needs, workflow and production standards.
3 Jahre und 11 Monate, Juni 1997 - Apr. 2001
Supervisor
Prudential Insurance
Supervised Claims team and Call Center during project involving Whole Life Insurance projects. Responsible for organization of workflow of new projects and call center guidelines.
Ausbildung von Diana Hess
3 Jahre und 9 Monate, Sep. 1992 - Mai 1996
English Literature, Communications
Cal State University of Northridge
Sprachen
Englisch
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