Diana Atanassova

•Identify opportunities to improve our customers' experience by pro-actively anticipating their needs during the flight • Display an excellent attention to details, in order to differentiate the "First Class" experience • Contribute as an active and supportive team member • Ensure standards of safety, emergency and security practices • Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures

• Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports • Produce accurate office files, update spreadsheets and craft presentations to support executives and boost team efficiency • Organize and attend meetings, including compiling all related documents and reports • Coordinate marketing strategy creation and advertising initiatives to better products promotion • Handle incoming mail, bills and invoices and schedule meetings

• Engage consumers in stores, gas stations, restaurants, clubs and outdoor events to encourage sampling and tasting to potential customers to try offerings before committing to purchasing • Recommend specific product options to meet customers' needs • Perform market research to stay up-to-date with current market trends • Set up product displays before demonstrations and check after completing presentation to maintain attractive sales space

Major Economics, Minor Business Administration, Specialization Marketing