Diaa Mowafy
Angestellt, Unified Communications Implementation Expert - Cisco Collaboration, Orange Business Services
Giza, Ägypten
Werdegang
Berufserfahrung von Diaa Mowafy
Bis heute 11 Jahre und 3 Monate, seit Apr. 2013
Unified Communications Implementation Expert - Cisco Collaboration
Orange Business Services
Perform Feasibility study and risk assessment of technical design, Suggest changes in technical design. Be fully aware of the customer IPT Telephony technical standards. Prepare site configuration during staging phase as per the design document (LLD). Provide Installation support to FOIS Support ATP execution with FOIS and TSO RVM. Complete ATP in approved window. Provide expert support to Pre-sales and Project Managers on IPT change Management/Implementation requests on case-by-case basis
2 Jahre und 3 Monate, Jan. 2011 - März 2013
Senior VoIP/IPT and Data Incident Management Specialist
Orange Business Services
To provide a professional first point of contact with the customer Network Operations Center. Act as 2nd level of support “CTS-2” for all IPVPN “Data” and Cisco IPT “Telephony” related issues. Troubleshoot and handle all complex incidents within the time frame agreed with the business. Own responsibility of the reported customer incidents with the help/intervention of other teams. Document all troubleshooting and actions via incident management system in a timely manner.
Ausbildung von Diaa Mowafy
4 Jahre und 11 Monate, Sep. 2005 - Juli 2010
Electronics and Communications Engineering
Cairo University
Sprachen
Englisch
Muttersprache
Arabisch
Muttersprache
Französisch
Grundlagen