Derrich Schleich
Angestellt, Quality Assurance Analyst, HighCoordination GmbH
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Derrich Schleich
1 Jahr und 7 Monate, Juni 2018 - Dez. 2019
Senior Product Owner
PSIber
• Design new product functionality - screens, reports, integrations and product abilities • Write User Guides and manage the PSIber Academy • Manage the WalkMe project - digital adoption platform • Investigating system issues, recreation and reporting of issues • Analyse client requirements and suggest existing solutions within the platform or gather information for new functionality • Technical support and troubleshooting • Training of high level clients on the platform
1 Jahr und 8 Monate, Okt. 2016 - Mai 2018
Helpdesk Team Lead
PSIber
• Investigating system issues, recreation and reporting of issues • Analyse client requirements and suggest existing solutions within the platform or gather information for new functionality • Technical support and troubleshooting • Manage a small team on the Helpdesk • Manage large client queries on software • Test new system functionality and provide detailed feedback to development
2 Jahre und 7 Monate, März 2014 - Sep. 2016
Support & QA consultant
PSIber
• Investigating system issues, recreation and reporting of issues • Technical support and troubleshooting • Test new and existing system functionality in a QA environment and provide detailed feedback to development
Sprachen
Englisch
Muttersprache
Deutsch
Gut
Afrikaans
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