Derek Swank

* Took a contract position while I contemplated going back to school. * Managed 35 staff members, from a wide array of backgrounds * Created the HR department here and perform full life-cycle internal, managerial, functional, and administrative recruiting * Carried out HR functions. Provided all training, processed all new hires, as well as terminations * Managed approximately 40 parties per weekend and 60 parties per week * Customer service reviews improved dramatically during my time. I also can pro

• Responsible for P&L and marketing the account • Manage the 160 member section of our location • Oversee the part and full time staff • Involved in numerous sales, many generated from my marketing contacts • Close these sales either over the phone or in person • Handle delinquent accounts • Deliver presentations to members and parents daily • Interview and train new employees • Provide constant feedback to current employees • Implement customer feedback into company routines to produce customer s

• Responsible for the marketing for the account • Consulted both the retail and the unit operations • Assisted in hiring and terminating personnel, managing over 50 people • Trained employees to meet the standards of customer satisfaction determined by Sodexho • Initiated incentive plans for employees by reviving employee of the month and employee of the year themes • Rotated jobs in regard to history of sales • Have overseen Sodexho promotions such as Rock the Block, Football Frenzy, and Battle of

• Established one of Pittsburgh’s few African cuisine restaurants and its nightclub, serving as the GM • Managed and trained approximately twenty employees • Directed marketing strategies through effective in house and out of house techniques • Initiated incentive programs for effective manor of employees • Able to delegate efficiently and also be understanding of job rotation i.e. cross training • Effectively ordered all food and beverage inventory, scheduled employees reflecting to previous three

• Balanced company profits with fixed expenditures at the Chicago Board of Trade • Applied the ability to meet inflexible deadlines and handle confidential and sensitive company information • Maintained proper composure when dealing with anticipated or unanticipated problems • Processed trades and resolved out-trades • Established and maintained excellent relations with brokerage firms • Interviewed in the hiring and training of new personnel • Delivered crucial information and advised profession