Deniz Cilingir

Cold lead generation for EMEA Enterprise Accounts Close collaboration with Account Executives, Solution Engineers and external Consulting Partners Understand and analyze customer business models and processes and find the best solution fit with DocuSign Develop new industry sales campaigns and local events to create and progress leads

Responsible for achievement of KPIs for a team of 35 agents Follow up and reporting on a daily basis to ensure client satisfaction Point of contact for both agents and management for all workflow and product related questions and requests New hire ramp up Ensuring agents growth through deep dives of their performances and accordingly scheduling and organising various trainings Overseeing real time workflow and call queues

Responded to inbound inquiries concerning technical issues, questions regarding the product and optimization advice related to Google AdWords and related products through phone, chat and e-mail. Kept the customer experience and satisfaction on a high level through excellent soft skills, comprehensive product knowledge and analytical/problem-solving thinking. Pro-actively reached out to customer to optimize their AdWords accounts according to their business goals in order to leverage performance and ROI.