David Forero

Enhanced the capabilities of the S&H to comprehend existing processes, and formulating an optimized, globally applicable blueprints across the whole spectrum of HR procedures. Collaborated closely with country leaders within distinct regions, as a perceptive consultant, facilitating the documentation and subsequent refinement of processes.

Responsible to ensure the quality of new software developments running comprehensive test and define product improvements and specifications focused on user experience using customer journey framework.

Responsible leading HR processes for Colombia and Mexico, implementing HR best practices in Latin America and enabling strategic plan as the right hand of the HR Director and in close collaboration with the CEO.

Responsible for leading the process and product team to develop a portfolio of value offerings, custom services, and incremental innovations that meet customer expectations. • Creation of the product area, services portfolio, and custom operational models for B2B. • Leading the IT change committee to design new products and prioritize business development, according to revenues streams. • Improvement of processes and increase profits for the company and customers by radically changing performance.

Responsible of performing software test according with client needs and to guarantee the quality and functionality of the software developments, to ensure clean production release. • Implementation of an analysis model detecting and classifying root causes to standardize solutions by case

Responsible for the evaluation of workloads and organizational design by processes for all the areas of the business, to define the organizational design and job descriptions to achieve business needs. • Intervention to 400 employees, conducting organizational design to stablish the optimal amount of HC and functions. • Creation of a methodology to measure PDCA activities per position to measure how accurate focused each position performed.