Darya Tylkova
Angestellt, Quality Analyst, HELPBYCOM European Help Desk Services GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von Darya Tylkova
Bis heute 5 Jahre und 2 Monate, seit Mai 2019
Quality Analyst
HELPBYCOM European Help Desk Services GmbH
4 Monate, Feb. 2019 - Mai 2019
Customer Experience Specialist
HELPBYCOM European Help Desk Services GmbH
Customer Experience Specialist/Resolutions Team (2nd level of support) for Airbnb Project for Russian/Polish and English lines
2 Jahre und 10 Monate, März 2015 - Dez. 2017
Barista/Administrator
Bema Cafe in Wroclaw
-Preparation of food, coffee making -Customer service -Cafe Administration
7 Monate, Feb. 2014 - Aug. 2014
Cafe Manager
CoffeeBerry in Minsk
-Team management -Products availability monitoring and order -Service level increasing
9 Monate, Juni 2013 - Feb. 2014
Assistant Executive
NP-Service company Minsk
-Execution of commercial director’s orders -Business meetings and events organisation -Office administration -Assurance of office life needs
1 Jahr, Juni 2012 - Mai 2013
Sales Team Coordinator
Alidi-West group Minsk
-Analyst-coordinator of “Nestle” brand sales -Preparation of marketing documents -Official letters preparation -Help with solving sales’ teem problems -Reporting for sales teems
7 Monate, Dez. 2011 - Juni 2012
Sales Team Coordinator
Mostra group Minsk
-Analyst-coordinator of “Nestle” brand sales -Preparation of marketing documents -Official letters preparation
Ausbildung von Darya Tylkova
2008 - 2013
Management
Minsk Innovation University
Sprachen
Englisch
Fließend
Russisch
Muttersprache
Polnisch
Muttersprache
Deutsch
Grundlagen