Dan Dimcica

• Supported the standardization of business process modelling, process KPI identification and monitoring in order to achieve a company-level Process Architecture • Supported the process leaders and process experts on issues related to process mapping using EA (Enterprise Architect)

• Analysed and approved all bank's regulations, with the focus on the ones issued by Operations, Retail and Corporate areas, ensuring consistency with both existing regulations and laws in force • Offered support to ICS Process Leaders during the implementation process and ongoing maintenance of the internal control system (ICS) for all 400 bank's processes: identified new processes, updated the existing ones; well documented processes

• Carried out daily checks on the accuracy of operational activity and the existence of documents • Regularly presented to the direct manager the conclusions derived from the internal control • Proactively worked with Branches to achieve high standards and improve operational activity

• Effectively managed 3 junior staff • Promoted a sales- and service-focused culture through coaching, guidance and staff motivation • Actively monitored sales targets and reallocated staff resources accordingly • Built and maintained the portfolio of customers • Supervised lending activity and product sales activity for both retail and corporate clients

• Built and maintained a portfolio of customers, creating long term relationships and maximising sustainable profitability of the portfolio • Represented the Branch in all interactions with SME clients

• Performed daily operations: opening/closing accounts, term deposits, cheques to be collected/paid, payments, FX transactions • Provided assistance and guidance to all bank customers on ad-hoc queries

• Commercial and technical assistance on several projects