Dipl.-Ing. Costa Mitsios

Angestellt, Customer Operations Director, ITALTEL DEUTSCHLAND GmBH

Munich, Deutschland

Fähigkeiten und Kenntnisse

Business Development
International Business
Customer Operations
Virtual Team Management
Sales operations
Contracts and Sales negotiations
Telecommunications know-how
Data Communications Security
Presales
Leadership
Presentation Skills
Customer Relationship Management
Problem Analysis
Problem Solving
Management
Architect

Werdegang

Berufserfahrung von Costa Mitsios

  • Bis heute 6 Jahre und 1 Monat, seit Juni 2018

    Customer Operations Director

    ITALTEL DEUTSCHLAND GmBH

    Leading a team of professionals responsible for the following activites with regards to Italtel Deutschland customers: * Service Delivery * Project Management * Technical Field Services * Customer Support Service * Contract Management * Subcontrators Management

  • 1 Jahr und 3 Monate, März 2017 - Mai 2018

    Service Delivery Manager

    ITALTEL DEUTSCHLAND GmBH (Italtel SpA daughter company in Germany)

    Focus on keeping Italtel customers in Germany satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients in the areas of sales, after sales and program management. Responsibilities also include troubleshooting service quality issues, ensuring that service agreements get met and assisting with contract management.

  • 4 Jahre und 2 Monate, Jan. 2013 - Feb. 2017

    General Manager

    ITALTEL Telecommunications Hellas

    Responsible for Sales and Business Development in Greece, Balkans, Turkey, Cyprus and Malta. Also responsible for the Company Administration.

  • 9 Jahre und 10 Monate, März 2003 - Dez. 2012

    Country Manager

    ITALTEL Telecommunications Hellas (Italtel SpA daughter company in Greece)

    * Set up the company in Greece * Company Administrator * Responsible for Business Development * Responsible for Sales Targets and company growth in the Greek Market * Responsible for recruiting staff

  • 2 Jahre und 1 Monat, März 2001 - März 2003

    Director of System Integration and Projects Division

    Space Hellas

    Leading and managing a team of high expertise Telecommunications professionals acting in the areas of sales, presales and project management who are set hard to reach quantitative and qualitative objectives, lay out plans and employ sales strategies targeting the government and military Telecommunications market; reporting to the General Manager. Also responsible for:  Annual Budget Planning  Regular reporting to the GM  Resource Allocation  Decision Making on Sales/Technology strategies

  • 4 Jahre und 3 Monate, Jan. 1997 - März 2001

    Director of Engineering

    Space Hellas

    Leading and managing a team of 27 high expertise engineers acting in the areas of presales, Engineering Support and Project Management for Telecommunication Projects; reporting to the General Manager

Ausbildung von Costa Mitsios

  • 5 Jahre und 3 Monate, Okt. 1986 - Dez. 1991

    Electrical engineering

    Faculty of Engineering, Aristotle University of Thessaloniki

    Telecommunications and Networks

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

  • Griechisch

    Muttersprache

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