Dipl.-Ing. Costa Mitsios
Angestellt, Customer Operations Director, ITALTEL DEUTSCHLAND GmBH
Munich, Deutschland
Werdegang
Berufserfahrung von Costa Mitsios
Bis heute 6 Jahre und 1 Monat, seit Juni 2018
Customer Operations Director
ITALTEL DEUTSCHLAND GmBH
Leading a team of professionals responsible for the following activites with regards to Italtel Deutschland customers: * Service Delivery * Project Management * Technical Field Services * Customer Support Service * Contract Management * Subcontrators Management
1 Jahr und 3 Monate, März 2017 - Mai 2018
Service Delivery Manager
ITALTEL DEUTSCHLAND GmBH (Italtel SpA daughter company in Germany)
Focus on keeping Italtel customers in Germany satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients in the areas of sales, after sales and program management. Responsibilities also include troubleshooting service quality issues, ensuring that service agreements get met and assisting with contract management.
4 Jahre und 2 Monate, Jan. 2013 - Feb. 2017
General Manager
ITALTEL Telecommunications Hellas
Responsible for Sales and Business Development in Greece, Balkans, Turkey, Cyprus and Malta. Also responsible for the Company Administration.
9 Jahre und 10 Monate, März 2003 - Dez. 2012
Country Manager
ITALTEL Telecommunications Hellas (Italtel SpA daughter company in Greece)
* Set up the company in Greece * Company Administrator * Responsible for Business Development * Responsible for Sales Targets and company growth in the Greek Market * Responsible for recruiting staff
2 Jahre und 1 Monat, März 2001 - März 2003
Director of System Integration and Projects Division
Space Hellas
Leading and managing a team of high expertise Telecommunications professionals acting in the areas of sales, presales and project management who are set hard to reach quantitative and qualitative objectives, lay out plans and employ sales strategies targeting the government and military Telecommunications market; reporting to the General Manager. Also responsible for: Annual Budget Planning Regular reporting to the GM Resource Allocation Decision Making on Sales/Technology strategies
4 Jahre und 3 Monate, Jan. 1997 - März 2001
Director of Engineering
Space Hellas
Leading and managing a team of 27 high expertise engineers acting in the areas of presales, Engineering Support and Project Management for Telecommunication Projects; reporting to the General Manager
Ausbildung von Costa Mitsios
5 Jahre und 3 Monate, Okt. 1986 - Dez. 1991
Electrical engineering
Faculty of Engineering, Aristotle University of Thessaloniki
Telecommunications and Networks
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Griechisch
Muttersprache