Constanze Gottwick

• Collaborate in the improvement process of the existing business-facing technology that responds to customer inquires within the business services center division. • Document customer responses to improve the underlying technology system of the organization and support process changes in business analysis project.

• Drove and organized the implementation of structured content for SQLite database repository to be utilized in cash managing service network system that operates at more than 400 locations in the US and eleven countries in Western Europe

• Devised and implemented ongoing cultural integration program to bridge cultural diversity and integrate new immigrants socially into German labor market in partnership with Federal Employment Agency. • Developed lessons learned documentation with plant manager and training director for repository use in future refugee-training programs

• Created statutorily regulated content for publishing franchise Lotterbuck listed as top 100 selling product on largest e-commerce retailer for first 3 months after publishing. • Developed process improvement plan for just-in-time production of physical and digital content publishing process eliminating inventory and over-production. • Recorded system information for future use in single-source publishing

• Performed key stakeholder analysis for launch of new generation tablet devices to ensure expectation alignment and gain support from the German team. • Developed three new use cases for the customer service knowledge centre in Germany to develop risks responses for future digital media content. • Conducted kick-off meetings for new device extension gamepads for US and European teams to share common understanding of project results.

• Initiated and coordinated the conversion of the existing business structure to a LLC including legal and extrajudicial representation. • Enforced systems, policies, and procedures to ensure four years of cash flow. • Supported the implementation and execution of e-commerce support services for inventory and sales management. • Supervised the work of 30 team members, providing training, and constructive feedback

Problem solving, learning strategies, research tools, presentations, social interaction, structured and analytical thinking, language and cultural sensibility, historical comprehension