Christian Schmid
Angestellt, Senior Client Manager, Swiss Post Solutions GmbH
Zürich, Schweiz
Werdegang
Berufserfahrung von Christian Schmid
Bis heute 3 Jahre und 1 Monat, seit Juni 2021
Senior Client Manager
Swiss Post Solutions GmbH
Bis heute 5 Jahre und 10 Monate, seit Sep. 2018
Senior Consultant Global Solution Development
Swiss Post Solutions
1 Jahr und 11 Monate, Okt. 2016 - Aug. 2018
Leader Project Management Office & Customer Strategy
GTA Travel
- Leading a global Project Management Office team with focus on transition and business improvement projects - Introduction and continuous improvement of customer experience initiatives designed to fulfil the company’s visions and to measure client satisfaction - Major and highly successful outsourcing initiatives
4 Jahre und 5 Monate, Juni 2012 - Okt. 2016
Senior Manager Business Effectiveness
Kuoni Global Travel Distribution
- Centralisation of the operation units in Asia from 9 to 2 hubs combined with efficiency gains and massive cost reduction - Complete unbundling of the service chain and implementation of a new target operating model with aligned service standards and process automation - Acted as Business Integration Lead to ramp up and lead an IT initiative to identify automatable processes and prevent errors - Building up of a global cross-functional Shared Services center, introduction of skill based workflows
4 Jahre und 1 Monat, Juni 2008 - Juni 2012
Global Head of Fulfilment and Operational Transition
Kuoni Connect, Kuoni Travel Ltd., Destination Management
- Heading the Global Fulfilment team with over 50 staff plus another 80 staff via matrix-organisation in 13 offices across the globe - Re-organisation and IT-optimisation as well as continuous improvement in a rapidly growing technical, complex and very competitive environment - Massive growth of turnover with significant leverage effect on operating costs through efficiency and effectiveness
8 Jahre und 11 Monate, Aug. 1999 - Juni 2008
Head of FIT Operations
Kuoni Travel Ltd. Destination Management
1 Jahr und 1 Monat, Dez. 1997 - Dez. 1998
Marketing
Zermatt Tourism
Ausbildung von Christian Schmid
2 Jahre und 1 Monat, Feb. 2013 - Feb. 2015
Business Analysis and Information Engineering
Hochschule für Wirtschaft Zürich
CAS in Requirements Engineering 2013 CAS in Process Management 2013 CAS in Management and Leadership 2014 CAS in Consulting and Communication 2014 CAS in Change Management 2014
1996 - 1999
Tourism
Swiss School of Tourism
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Französisch
Fließend
Spanisch
Grundlagen