Bilal Safdar

Berufserfahrung von Bilal Safdar

• Bis heute 3 Jahre und 6 Monate, seit Jan. 2021

  Senior DevOps EUC

  Telenor Shared Services

  Developed PowerApps, Power Automate flows, managed global EUC operations, and led a team of 10 people. Configured 1000+ devices using Intune Autopilot and MDT. Supported admins in 50% ratio for MDM and MAM solutions, packaged applications, deployed security bases, and added HP Sure Recover for 800+ devices on Windows 11. Oversaw JAMF PRO, creating configuration profiles, policies/ package management for 100+ Mac devices. Performing operational tasks and Security Centre to detect/ fix vulnerable devices.

• 1 Jahr, Jan. 2020 - Dez. 2020

  Support and Admin Expert

  Telenor Global Shared Services

  The individual successfully deployed HP Sure Admin on over 500 devices, streamlining the onboarding and offboarding process, helping the infrastructure team test Polo Alto VPN, managing group-based accesses, analyzing and fixing personal device tickets, creating IT Help Desk manuals, documenting policies, and evaluating devices before onboarding based on models.

• 3 Monate, Okt. 2019 - Dez. 2019

  Support and Admin Expert

  Telenor GSS (Norway)

  Contributed to the building of a Global EUC Managed Devices Platform supporting 100% end-to-end operations and minimizing local IT support. • Build MDT Server with 1 Windows 10 Custom Image, addition of O365 suite using ODT and included 10+ drivers. • Repurposed HP, Dell, and Lenovo devices, including wiping, assigning updated software, and ensuring software availability in the company portal more than 90%.

• 9 Monate, Jan. 2019 - Sep. 2019

  Support and Admin Expert

  Telenor GSS

  ITIL processes experience such as Incident/problem/change management etc. ensuring 99% compliance Participated in O365 operations globally for UAT in Business Units Managed MDT Server, repurposed devices, and configured 100% devices for BYOD scenarios using Microsoft Intune. Expertise in application packaging for Microsoft Intune and PowerShell scripting for 50% operational tasks Managed JAMF PRO, overseeing configuration profiles, policies, package management for devices Using KQL for monitoring Azure.

• 1 Jahr, Juli 2018 - Juni 2019

  Testing Consultant

  Telenor Global Shared Services

  Performing system-wide testing, creating test cases, and running pilot phases for 5+ business units.

• 1 Jahr und 4 Monate, März 2018 - Juni 2019

  Senior Quality Assurance Engineer

  DPL

  System Testing: Targeting 75% mobile apps and SharePoint technologies.

• 3 Jahre und 1 Monat, März 2015 - März 2018

  Testing Engineer

  LMKT

  GIS Projects: Played a key role in 2 GIS projects, performing functional and in-field testing. • Automating 80% of business use cases using Test Automation Framework. • Auto Reporting 100% Results in Real time to Stakeholders. • 50% Savings in terms of cost and time at department level

• 9 Monate, Juli 2014 - März 2015

  Software Engineer

  Lever Systems

  Worked on 3 projects as a programmer involving RFID technology and access control solutions. • Build 4 Apps as a Full Stack Developer and AWS was used for Deployment. • Performed as Product Owner and Scrum Master roles in agile methodology for 2 projects.