Ing. Aviv Etgar

Head of Product including UX/UI design for the line of software solutions for Talea. This includes: The new advanced CRM system Task management tool for operation and service purposes Supply management (ERP) for managing the service team (caregivers) An advanced tour planner CareGivers' App for communication and field task management

Ïna” is a desktop tool created to provide call sales agents an on-going based on ML personal assistants for performance improvement. My possession included: * Product management:, road map and MVP planning Product backlog, calibration meetings, research. etc., * UX Design: research, wire frames, launch planning, user testing, * Others: sales presentation, and scrum implementation for our growing team

UX/ui agency, I was placed at various clients as a dedicated UX designer Main focus: B2B software. That includes Dashboards, Information Architecture, complex processes and unique capabilities. Clients: Nice systems, SAP, Cyberint, Flight medical, Phase One, AVA-trade Main users: cyber analysts, business analysts, sales, developers, executives…

Project manager in a call center with more than 1000 operators. My mission to improve quality of service by reducing the number of technical errors and improving in-house methods and processes. Methodology: observations, processes analysis, audio monitoring, projects and system adjustments

Assistant Project Manager in the optimization of processes and method dep. My tasks: Ongoing assistance, financial analysis for a large insurance company (advance excel) and creation of the monthly executive's presentation; planning, performing and analyzing user behavior for optimizing flows; create and edit bank regulation and more

Call center operator Won first place in an improvement of process and method contest with ideas to improved the info system and customer journey

UX design and research - full and ongoing mentoring

Project Management, Human Factor Design, Info Systems