Aurelie Medici

• Succeeded in re-establishing communication for process improvement of plus 1 program through latency avoidance and on-time product selling. • Minimized client escalation and contract termination chances via enhancement of satisfaction of 30 clients. • Ensured delivery of quality products by coordinating with service desk for effectiveness of SLA.

Follow-up with customer for license renewals and new licenses for Veeam & VMware Leads qualification from marketing campaigns or others marketing operations, like tradeshows Managing & creating sales pipeline opportunity via SAP Responding tenders on time by delivering sales quotes Processing orders coming via emails, or phone calls, licenses delivering and invoicing Working closely with Marketing to set up invitations & other marketing materials, proofreading & translations…

• Streamlined order management process for faster deliveries. • Oversaw communication development for expansion of client network. • Evaluated KPIs to monitor and report progress levels to management.