Anshaj Sharma

 Successfully managed Transformation and Transition programs for several ‘Fortune 100’ clients with deal size varying from 50 to 400 resources. Have been responsible for end to end planning and execution of many transition programs defining the scope, target, milestones and timeline for multiple workstreams of the program and ensured the success of the whole program  Responsible for Resource Rampup plan for the transition Worked for maximum IT, health care and BFSI clients across the globe

Roles and Responsibilities: • Associated as a Project Manager for ITSM, IT Infra and Financial Accounts.•Project Planning, Defining Milestones, and Service Delivery, connecting to the vendors and procuring•hardware/Software, Ensuring to achieve defined milestones based on SOW/Solution Design.• Following Global Transition Services methodologies and processes to ensure delivery of integrated•solution meeting contractual requirements/gathering.

Providing End to end Transition support.• Manage all phases of IT Projects from needs analysis and requirements definition to vendor (VendorManagement), implementation.• Preparing Project Plan (MS Project) based on the requirements and secures further approvals fromBusiness and CSC leadership.• Primary interface between customer and Technical Engineering teams.

•Owning an Incident & Problem raised for issues encountered by the clients during product usage and functionality as part of Service Delivery team.•Cascading relevant information with regards to Problem & Incident raised for Root cause analyses and servicerestoration.

Handling Finance and application related queries for the users over phone. • Managing the Service Level Agreement for NHS (National Health Service) UK. • Call flow analysis for the process and daily report for the management. • Coordinating with BT to get the issues logged and resolved for BT contact Central. • Installation and troubleshooting of BT Contact Central.

Worked with a process that deals with telecom marketing and providing technical support over the telephone. • Timely Project status reviews and identification & abatement of risks. • Leading, training & monitoring the performance of team members to ensure efficiency in client operations and meeting individual & group targets.

Computer Application and mutliple languages