Anna Rauch

Berufserfahrung von Anna Rauch

• Bis heute 1 Jahr und 7 Monate, seit Dez. 2022

  Manager

  Amazon

  Group Manager / Manager II o Responsibility for 9 - 17 virtual customer service teams (Germany & Egypt), each with 1 team manager and 19 - 32 CS staff, as well as a separate team of up to 20+ CS team leads (2nd level support) o Develop and motivate staff o Communicate DE and site goals and expectations for performance and leadership o Monitor and control key productivity and quality metrics for the virtual site o Project ownership for the implementation of EU-wide change initiatives in the virtual location

• 2 Jahre und 3 Monate, Okt. 2020 - Dez. 2022

  Team Leader

  Amazon

• 1 Jahr und 4 Monate, Juli 2019 - Okt. 2020

  Customer Service Representative

  Amazon

  Resolution Specialist

• 1 Jahr und 2 Monate, Juni 2018 - Juli 2019

  Customer Service Agent

  Amazon