Andrew Sullivan

Berufserfahrung von Andrew Sullivan

• Bis heute 18 Jahre und 6 Monate, seit Jan. 2006

  Technical Key Account Manager

  Deutsche Boerse Systems AG

  SPOC for technical issues arising from approx. 30 DBS clients on a busy ISO9000 compliant Service Desk. Responsible for Incident, Problem and Change Management processes. Coordinating multiple tasks and support groups. Preventing avoidable incidents by cause analysis and trend identification, prioritising according to impact to service. Project Managing changes to ensure efficient implementation within agreed timeframes. Utilising SAP CRM tools to manage all technical activities.

• 3 Jahre und 1 Monat, Jan. 2003 - Jan. 2006

  1st and 2nd Line Support Analyst

  European Central Bank