Andrew Story

Responsible for delegates’ acquisition, marketing, operations, corporate partnership consultation and sales revenue. Working closely with top national and international companies and liaising with key decision makers from various industries and also governments’ bodies, locally and internationally.

Manage a sale team and responsible for delegates’ acquisition. Working with top national and international MNC’s from the Middle East region and liaising with key decision makers from the following industries in the Middle East – Oil, gas and petrochemical, real estate, transportation and logistics, healthcare, family owned business, manufacturing, banking, finance and investment and etc.

Responsible for delegates’ acquisition. Working with top national and international MNC’s from the Middle East region and liaising with key decision makers from the following industries in the Middle East – Oil, gas and petrochemical, real estate, transportation and logistics, healthcare, family owned business, manufacturing, banking, finance and investment and etc.

Pre-Opening Team (Specialize in Front Office Operation and hotel system – Fidelio set up) Head for- Concierge and Bellmen Team Responsible to handle day-to-day operations, conducting training and employee development, guest relations, ensuring safety & security, night audit, daily reports, oversee the telecommunication department & Guest Service Centre Department, Housekeeping & Public Area.

Pre –Opening Team (Specialized in Front Office Operation and hotel system - HIS set up) Head for – Telecommunications Team and Reservation Responsible to handle day-to-day operations, conducting training and employee development, guest relations, ensuring safety & security, night audit, daily reports, oversee the telecommunication department & Guest Service Centre Department, Housekeeping & Public Area.

Re-branding team (Specialized in Front Office Operation, SOP and hotel system – Opera set up) Responsible to handle day-to-day operations, conducting training and employee development, guest relations, ensuring safety & security, night audit, daily reports, oversee the telecommunication department & Guest Service Centre Department, Housekeeping & Public Area. Responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. Solvin

Re-branding team (Specialized in Front Office Operation, SOP and hotel system – Fidelio set up) Head for Guest Services Centre Team. Responsible to handle day-to-day operations, conducting training and employee development, guest relations, ensuring safety & security, night audit, daily reports, oversee the telecommunication department & Guest Service Centre Department, Housekeeping & Public Area. Responsible for all duties of the front desk operation which includes: staff training & communications.

Trainer – SOP for Hilton Hotel Management Worldwide.Responsible as a shift leader of the front office team, greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: supervise the department, registering guests, making and modifying reservations, hotel operator, and concierge duties. Ability to multi-task, detail-oriented, and able to problem solve.