Andrei Saiu

• CRM Strategy and Business Process Design • CRM Project Management • Change Management Strategy • Plan and Develop a Microsoft Dynamics CRM Architecture for installation, configuration, deployment, development, customization, training and support in CRM projects. • Gather end-users’ business requirements and translate them into Microsoft Dynamics CRM Application functions • Development of Training material and Key & End User Trainigs in Microsoft Dynamics

• Configuration and design of standard and custom Siebel functionalities (Screens, Views, Applets, Business Objects, Business Components) • Configuration, customization and design of standard Microsoft Dynamics CRM functionalities (Forms, Fields, Relationships, Entities) • Design and implementation of workflows and dialogs for customer business logic • CRM Strategy development • Requirements Mapping and Process Analysis • Software Vendor Evaluation, Make-to-buy, TCO and Cost-Benefit Analysis

• Extracting information and CRM reports with the help of Dun & Bradstreet’s Family Tree Finder application in order to process requests coming from German customers and sales representatives • Managing data quality tasks as requested by country CRM teams, with timelines/deadlines as agreed with them (examples : Fuzzy processing, LOB (Line of Business) consistency, Account name, address, industry updates) • Maintenance of the Parent Hierarchy structure of all major German Customers