Anderson Miguel
Angestellt, Senior Customer Experience Manager, LP Global
Sao Paulo, Brasilien
Werdegang
Berufserfahrung von Anderson Miguel
Bis heute 10 Monate, seit Sep. 2023
Senior Customer Experience Manager
LP Global
Logistics and Shipping | Supply Chain Management
4 Jahre und 9 Monate, Jan. 2019 - Sep. 2023
Customer Experience Manager
Hamburg Sud
Location.: Lima, Peru Customer Experience – Manager, responsible for the following areas.: o Customer Service Export o Customer Service Import o Documentation o Vessel Desk (Cargo Readiness / Load List Team) o Intermodal o Equipment management (EM / Log). o Columbus Agency in Peru
4 Jahre, Jan. 2015 - Dez. 2018
Specialist Customer Order Management GLOBE Coordination
Hamburg Süd
Define business requirements for the Customer Order Management related modules, reports and interfaces; Determine requirements for the main department and the associated sectors; Create and execute test scenarios and processes, and also raise software defects and/or change requests; Support process modelling of COM processes; Active trainer for the worldwide roll of GLOBE system (Places visited: Sydney/Hong Kong/Kuala Lumpur/ Philadelphia/Seattle/Mexico City/Bogota/Panama/Genova/Santos/Itajai/Sao Paulo..)
4 Jahre und 1 Monat, Dez. 2010 - Dez. 2014
Analyst of Documentation / eCommerce
Hamburg Süd
- e-Commerce focal point of Region South America, East Coast (RSE); Statistics & KPIs presentation: performance analysis and evaluation of corrective measures; Advanced excel/VBA skills to create tools to help daily routines; Improvement of projects implementation: Analyzing all demands of systems improvements (mainly for Documentation), processing and structuring the requisitions for Head Quarter; Corporate systems maintenance and improvement; Troubleshooter and strait approach with operational staff.
7 Monate, Mai 2010 - Nov. 2010
Customer Service Export
CMA-CGM
- Customer Service: Booking issuance and confirmation; - Follow up of vessel allocation with Cargo Flow Team, analyze and calculate Over Dimension Cargoes; - Support to clients before and after shipments occurs;
1 Jahr und 8 Monate, Okt. 2008 - Mai 2010
Export Documentation
Hamburg Süd
- Documentation handling for export shipments: - Bill of Ladings issuance; - Loading cargo confirmation; Local Customs docs. presentation; - Customers’ attendance and support.
Ausbildung von Anderson Miguel
8 Jahre, Jan. 2008 - Dez. 2015
Administration
Centro Universitário das Faculdades Metropolitanas Unidas
2006 - 2008
Enviromental
University Metodista of São Paulo
Sprachen
Portugiesisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Spanisch
Fließend