Anastasia Galusca
Angestellt, Operations officer, Vfs Global, Bonn
Köln, Deutschland
Werdegang
Berufserfahrung von Anastasia Galusca
Bis heute 6 Jahre und 4 Monate, seit März 2018
Operations officer
Vfs Global, Bonn
1 Jahr und 10 Monate, Okt. 2015 - Juli 2017
Sales Assistant
Philipp Plein International AG
Maintaining outstanding store condition and visual merchandising standards. Maintaining a fully stocked store. Ascertaining customers’ needs and wants.Placing personalized orders. Contacting regular clients to inform about promotions or new items. Recommending and displaying items that match customer needs. Maximizing Sales. Managing point-of-sale processes. Receiving shipments with new Collections.
1 Jahr, Dez. 2013 - Nov. 2014
Guest Services Supervisor
The Ritz-Carlton Abu Dhabi, Grand Canal
Supervising daily operations of Valet, Front Drive, Bellmen, Doormen, Lobby Concierge, Travel and Tours in a 532-rooms property. Coordinating multiple events of 900+ guests, as well as group arrivals of 400+ guests. Supervising the Guest Services Representatives (50 employees) by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback as proper. Reporting to Guest Services Manager.
1 Jahr und 2 Monate, Okt. 2012 - Nov. 2013
Guest Relations Agent (Pre-Opening Team)
The Ritz-Carlton Abu Dhabi, Grand Canal
Pre-opening: Creating SOPs for the Guest Relations Department. Creating amenities menu to recognize our guests with a personalized touch, Participating in cross- training in Banquets, Housekeeping, Concierge. Responsible for the Pre-Arrival contact, VIP recognition, itinerary planning, Concierge services for VIPs. Handled, delegated and followed-up with all guest
7 Monate, Jan. 2011 - Juli 2011
Internship in Willow Stream Spa Reception
Fairmont Le Montreux Palace, Switzerland
6 Monate, Feb. 2010 - Juli 2010
Internship in Guest Relations, Call Center, Spa Reception
Hotel President Wilson Geneva, Switzerland
Ausbildung von Anastasia Galusca
5 Monate, Feb. 2012 - Juni 2012
Business Administration
Northwood University - Switzerland
2 Jahre und 6 Monate, Sep. 2009 - Feb. 2012
International Tourism Management
Hotel Institute Montreux - Switzerland
Sprachen
Deutsch
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Englisch
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Französisch
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Russisch
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Rumänisch
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