Ana Ester Ausserladscheider

Berufserfahrung von Ana Ester Ausserladscheider

• Bis heute 6 Jahre und 10 Monate, seit Sep. 2017

  Business Development Executive

  Arkadin - an NTT Communications company

• 2 Jahre und 11 Monate, Jan. 2014 - Nov. 2016

  Sales, Affiliate , Account Manager

  idealo internet GmbH

• 10 Monate, März 2013 - Dez. 2013

  Key Account Manager and Customer Care & Sales ES, PT, LATAM

  9flats.com

  Customer support and sales orientated to guests and hosts, promotion of new products & services, managing bookings, complaints, supervising the authenticity of new listings in the website, personalised advising for the optimisation of profiles, development of new strategies to acquire new users to the platform and creation of new contacts with both hosts and guests enhancing long-term relations for the Spanish, Portuguese and Latinamerican market mainly , occasionally supporting other markets.

• 1 Jahr und 9 Monate, Jan. 2010 - Sep. 2011

  Customer Care / Quality coach

  arvato AG

  Customer Service Agent. Spanish and English. Telephone and email attention Quality coach. Monitoring calls/emails and feedback sessions with agents in Spanish and Italian. Managing knowledge including development of training sessions and briefings in close cooperatoin with training and operational teams. Data analysis and reporting to the client.

• 6 Monate, Okt. 2008 - März 2009

  Restaurant Assistant Manager/ PR

  Basque Restaurant

  Greet and place customers, serve them, desing of menus and RRPP. In charge of orders and invontory supporting the owner.

• 6 Monate, Jan. 2008 - Juni 2008

  Restaurant Assistant Manager

  Pret a Manger

  Responsible of the shift, cashing up, orders, waitress.

• 7 Monate, Juni 2007 - Dez. 2007

  Restaurant Assistant Manager

  Caffé Nero

  Responsible of the shift, cashing up, orders, waitress.

• 7 Monate, Juni 2006 - Dez. 2006

  Personal Assistant

  Lenbur Fundation

  Personal assistant of General director from the fundation. Clerical work, deal with appointments..support account manager. Tourist information at front desk, design of website, leaflets,…Research for new projects to promote the natural and cultural heritage of the region and improve the tourism

• 5 Monate, März 2006 - Juli 2006

  Real Estate Consultant

  Inmobi 2000

  Secretary/Administrator. Assisting Property Managers/Negotiators, marketing of clients ´properties, general receptionist, filtering enquiries, arranging viewings, marketing of website. Prepare contracts.

• 4 Monate, Mai 2005 - Aug. 2005

  Citizen office atention.

  Ayuntamiento de Legazpi

  Personal attention to different queries, clerical work

• 1 Jahr und 8 Monate, Mai 2003 - Dez. 2004

  Key Account Manager

  Bellota Herramientas S.A

  Manage new bookings, complains etc. Cooperate with both marketing and logistic departments.