Aluisio Callegari

A special project in the area of Contract and financial area of the Telefonica Group, elaborating and developing reports through of the information extracted from the SQL database and from the ERP Systems (SAP), to improve the quality of the service in Field and creating new financial gains opportunities in new/ contracts update.

Acting together with the client in the team network of engineering, analyzing, checking the availability, configuring and updating the network, helping the implementation of new equipment and Controlling of quality of the network, Responsibility to detect improvement opportunities, designing solutions and assembling the necessary components, describing the solution with the activity plan, providing cost information, technical information necessary, the business impact and report results.

Technical area providing support national and International for business clients, doing troubleshooting: (configuring new routes, Vlan and Updating IP) repairs and configuration in equipment of network (routers: Cisco, Huawei, Alcatel and Juniper), analysing, monitoring and configuration in routes in between backbones/CPE, creating and managing reports to NOC when appears instability on the network.

Technical area providing analysis and support to clients of the Vivo Telefonica company, doing troubleshooting, repairs and configuration in equipment and links of network routers: Cisco, Huawei, Alcatel and Juniper .Managing requirements of clients like monitoring ,tests and helping to expand internal networks , managing tickets in the system according to with the SLA, opening tickets to the field teams to verifying physically and repair the equipment.

Global NOC - Monitoring networks in Chile, Argentina, Peru and Brazil, identifying, diagnosing and recording through audible and visual alarms, circuit failures, failure of optical cables, power outages, managing failures and making troubleshooting and doing tests with carriers, reporting the failure of equipment and updates of the networks, Updating parameters of the Handover and Exchanges of rf opening and closing BA Bulletin abnormality / Trouble-ticket by events identified in the system.

Technical analyst for differentiated clients of Telefonica, Providing technical support to Business and residential clients, resolving problems and offering support in real-time to software, hardware and Network with a diversity technology in network xDSL, GPON-FTTX and others, Doing analysis and configurations of services to telephone lines, Back-office : managing critical cases, offering second level support to technicians in Field, providing cooperation to install, repair and provisioning service

A technological graduation focused on developing specific features, conducting and managing projects, introduce in-depth knowledge of Networks, Telecommunications and Infrastructure, databases and an introduction to programming.

A Technical Course that makes the first introduction to programming a variety of languages C ++, C #, Delph, dot.net among others, the basic of networks and infrastructure, projects and how to perform the management.