Alisa Isufi

-Qualifying leads from marketing campaigns as sales opportunities - Contacting potential clients through cold calls and emails - Presenting the company to potential clients - Identifying client needs and suggesting appropriate products/services - Customizing product solutions to increase customer satisfaction - Building long-term trusting relationships with clients - Proactively seeking new business opportunities in the market

-Leading and coordinating the day to day operational aspects of the Customer Service Team - Ensuring the delivery of exceptional standards of customer service - Contributing to building a learning culture of continuous improvement - Coaching and mentoring team members - Assisting customer service representatives - Monitoring day to day activities and customer service representatives - Reporting to the Project Manager

- Assessing customer requirements and ensuring that these are met - Setting customer service standards - Monitoring all operations that affect quality - Supervising and guiding customer service representatives to meet the quality standards - Reporting to operations executives - Keeping records of quality reports, statistical reviews and relevant documentation

- Assisting clients over the phone and via e-mails regarding flight arrivals, delays, flight irregularities, facilities - Giving general information regarding travel and flight packages - Assisting clients with bookings and cancellations - Finalizing sales of flights and ancillary products, confirming reservations, and providing information regarding ticket purchase and other special services. - Resolving customer concerns - Handling customer complaints over the phone and via e-mails

-Financial Planning -Insurance and Risk Management - Accounting & Finance -Solvency - Wealth Insurance - Life Insurance

- Keeping track of a company's financial transactions -Analysing financial statements and balance sheets - Preparing tax filings - Evaluating a company’s efficiency and profitability - Understanding the economy and the stock market - Practicing making investment decisions