Ali Rıza Bal

Administer and manage all aspects of customer and dealer complaints . Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints. Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers

Deals mainly with Heavy Industry customers;Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationships;Understand the activity, business and needs of customers, provide sound information and advice on products and services, and to sell and negotiate win-win solutions with customers

Develop and implement dealer and service network all over the world within the framework of BMC’s overall quality standards;Work with dealers as necessary to define customer requirements and vehicles` problems , develop cost benefit analyses, determine improvement priorities, and identify customer issues. Coordinate meetings with technical departments and executes for status and topics of critical interest and vehicles problems;

Automotive