Alexanrdros Kalpias

Network circuits turn up, test and maintenance -Ethernet testing (EtherSAM(Y.1564), RFC 2544) -Optical fiber testing (OTDR, ORL, PMD/CD) -Network device configuration (Routers, Switches, NIDs, ADMs) Technologies -Ethernet, MPLS -TCP/IP, IEEE 802.1 VLAN -Wi-Fi 802.11 -OSPF, BGP -SDH, OTN -SDN, SD-WAN Equipment -LAN: Cisco -NID: Ciena 5160, Overture 1400 -ADM: Ciena 6500, Ericsson OMS AXX 9100 9200 -SDN: Viptela, Meraki, Versa, Advantech

Technical Support Agent for consumer products || • Participation in technical conferences with the others Technical Mentors of Europe • Technical support to the team • Apple specialist and trainer (MAC – iOS) • Administrator for the internal e-learning (eFront, Adobe Captivate) • Having often trainings in new units • Using SAP based CRM • Communication language in English

Technical Support Agent for cellular data connectivity || • Troubleshooting for cellular data connectivity • Support for Vodafone’s applications • Having a 20 days training in GSM, GPRS, UMTS and HSDPA systems • Using Seibel CRM

• Help desk support • Intranet network support • Monitor of core WAN network • 6 months practice period

TELECOMMUNICATION SYSTEMS | NETWORKS | WIRELESS & MOBILE COMMUNICATIONS | NETWORKING & AUTOMATION | BROADBAND NETWORKS | DISTRIBUTED SYSTEMS | CONTROL SYSTEMS & INDUSTRIAL INFORMATICS | NETWORK MANAGEMENT & SECURITY | ARTIFICIAL INTELLIGENCE | DATABASES | PROGRAMMING (C, C++, Java)